Frequently Asked Questions (FAQ):
CHRISTMAS ORDERING INFORMATION
CHRISTMAS ORDERING INFORMATION:
Orders placed BEFORE December 1st are guaranteed for Christmas Delivery. THIS DOES NOT INCLUDE: Custom RingWraps (any schools other than A&M), enhancers, and any colored gemstone options. This includes our three main styles, the Original, Mini Cascading, and Cascading, in yellow gold with diamonds. At this time, we are able to produce most Aggie RingWraps without having the actual ring (except for custom options), but are unable to produce RingWraps from other schools without having the actual ring, and therefore RingWraps for schools other than A&M are considered custom at this time. Please understand that we do our absolute best to fulfill all orders placed after this date, but we are unable to guarantee it. If you have questions, please contact us!
CHRISTMAS RETURN/ EXCHANGE INFORMATION: If there are any issues with the fit of the RingWraps, please let us know and we will provide you with a prepaid UPS shipping label for you to send the Ring + the RingWraps back to us so we can either switch it out or adjust the RingWraps. All orders placed before Christmas will have a Return/Exchange start date of December 26th, 2017 (NOTE: All custom orders are final- this includes enhancers, Colored Gemstone options, and RingWraps that were custom made to fit a ring)
SHIPPING INFORMATION Upon shipment, the email address attached to the order will be notified via email with a UPS tracking number. Orders ship UPS Second Day Air, Signature Required, and fully insured in a discreet package. If you have questions about your order, please reply to the order confirmation email or give us a call.
WHAT ARE RINGWRAPS?
Triple Patented RingWraps™ are a matching pair of diamond bands meticulously handcrafted to encase a class ring. Our two-bar cradle design makes the RingWraps™ non-permanent and easily removable. RingWraps™ are made in the USA from start to finish. We are proud to be Aggie Owned and Operated!
The Original RingWraps™ contain 5/8 carat total weight (.60ct) of common prong set round brilliant cut diamonds with G color and VS clarity. Certified by the GIA as natural diamonds. The Original, our most simple style, is perfect for those who want to add an elegant touch to their ring. Many of our customers start with the Original RingWraps™, and upgrade later on to the Mini Cascading or the Cascading, or they keep both and switch out the RingWraps™ based on the occasion.
The Mini Cascading RingWraps™ *NEW!* contain 1.00 carat total weight of common prong set round brilliant cut diamonds with G color and VS clarity. The diamonds are graduated in size and GIA Certified to be natural diamonds. The Mini Cascading RingWraps™ were released after customers requested a style that was bigger than the Original and smaller than the Cascading, but still had the beautiful tapered effect of the Cascading. Our most popular style!
The Cascading RingWraps™ contain 1-1/4 carat total weight (1.28ct) of common prong set round brilliant cut diamonds with G color and VS clarity. The diamonds are graduated in size and GIA Certified to be natural diamonds. Perfect for those who desire a more dramatic accentuation of their ring. Compared to the Mini Cascading, the Cascading style provides a heightened tapering effect due to the larger stones throughout the center portion.
Different stone options are available. However, we will not use Cubic Zirconia (CZ crystals). Please contact us with any customization inquiries.
HOW DO RINGWRAPS WORK?
How to put on RingWraps: RingWraps, with an inner two bar guard design, are designed to encase your ring. To wear, simply place your ring in the RingWraps. RingWraps are not permanent and can be removed at any time.
HOW DO I KNOW WHAT SIZE RINGWRAPS TO PURCHASE?
It is recommended to order the same size as your College Ring. If ordering RingWraps for your Aggie Ring, you do not have to send in your ring for sizing. To find out the size of an Aggie Ring, you can call the Aggie Ring office at 979-845-1050.
HOW LONG DOES IT TAKE FOR RINGWRAPS TO BE MADE?
Since RingWraps are handcrafted, turnaround time depends on the volume of our orders at the time of purchase. To be safe, please allow 3-5 weeks from the time of your order. We will make every effort to create your RingWraps in a shorter timespan! If we have your ring size in stock (Aggie RingWraps only), we will ship it within 1-3 days of purchase.
HOW DOES THE SHIPPING WORK?
Upon shipment, you will receive an email containing your UPS tracking number. All RingWraps are shipped via UPS and are insured. A signature is required upon delivery, unless you note otherwise in “special shipping instructions.”
DO I HAVE TO SEND IN MY AGGIE RING TO ORDER RINGWRAPS?
No, it is not required that you send in your Aggie Ring. For any other college ring, wedding ring, or custom ring, it is required that you send us your ring in order to mold the ring and ensure a perfect fit.
CAN I UPGRADE MY OLD RINGWRAPS TO A NEW ORIGINAL, MINI CASCADING OR CASCADING RINGWRAPS?
Yes. To do so, contact us by email or phone and will provide instructions. You must turn in your old RingWraps in order to be eligible for the upgrade.
CAN I GET RINGWRAPS FOR ANOTHER RING?
Yes! We have customized RingWraps for over 60 different schools. Due to the varying designs of different college rings, it is required that you send us your ring (with the exception of Aggie Rings) so that it can be be molded, and custom RingWraps can be created. The process will take anywhere from 3-5 weeks. There is no additional fee for us to custom mold your ring. The prices will be the same as what is seen on the Shopping page. Different stone, along with other customization options, are available.
HOW DO I ORDER CUSTOM RINGWRAPS?
To order custom RingWraps, simply fill out this Custom Order Form and follow the shipping directions. Please email firstname.lastname@example.org a copy of your order form. After receiving your form via email, we will provide payment options.
WHAT IS MY QUALITY ASSURANCE?
RingWraps are meticulously handcrafted in Dallas, Texas by Lyles-DeGrazier, a company that boasts of over 150 years of combined fine jewelry manufacturing experience. The expert craftsmen are led by Master Jewelers who adhere to the exacting standards of the Gemological Institute of America, which is the world’s foremost authority on diamonds, colored stones, and pearls.
IS AN APPRAISAL PROVIDED WITH THE PURCHASE?
We provide a certified appraisal with every RingWraps purchase.
WHAT IS THE MANUFACTURER’S WARRANTY?
The manufacturer (Lyles-DeGrazier) will guarantee the craftsmanship on all RingWraps for one year from the date of shipment. The warranty covers any normal wear and tear. It does not include loss as a result of damage incurred by the user. Ship your package as Registered Mail (UPS or FedEx only) with insurance for the full value. We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package. Include this form & send your package to:
2050 North Stemmons Freeway, Suite 7943
Phone: (855) 485-7979
WHAT IF A STONE IS LOST OR MY RING IS DAMAGED?
We have a one-year manufacturer’s warranty on all products. See warranty information above. Any damage or loss incurred as a result of excessive wear and tear will be billed as necessary.
WHAT IS THE RETURN POLICY?
14-DAY RETURN POLICY WITH NO WEAR AND TEAR (see gift orders exception below)
We are confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 14 days from the date the shipment is received for a full refund or exchange. Shipping charges are non refundable. The ring can show no wear and tear or else it will not be eligible for full credit. Shipping charges are non-refundable. *NOTE* If the RingWraps are being gifted to someone, the 14-day return policy begins when the recipient receives the Wraps.
HOW DO I RETURN MY ORDER?
Please follow these steps to return or exchange your jewelry item(s):
- 1. Contact Customer Service and request a Return Authorization Code for your order number.
- 2. Send your item(s) with original packing materials, return form, and original invoice to us by an insured carrier. Retain the tracking number for your records.
Please allow 3-4 weeks for the processing of your return.
Note: For orders over $500: Ship your package with insurance for the full value. Use Fed Ex or UPS only.
We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package. Send your package to:
2050 North Stemmons Freeway, Suite 7943
CAN I CUSTOMIZE THE RINGWRAPS WITH DIFFERENT STONES OR METAL?
- Yes. Email or call us with any customization inquiries.
- All Garnets/ Original Style: $1750
- Alternating Garnets & Diamonds/ Original Style: $1850
- Diamond Enhancer: $950
- Maroon Sapphires are priced the same as diamonds.
CAN I PERMANENTLY ATTACH THE RINGWRAPS?
Yes, but it is not necessary as RingWraps are designed to fit your ring snugly. Attaching the RingWraps is a matter of personal preference. Some prefer to have the option of wearing the RingWraps around another ring or alone if they so choose. If you choose to attach the RingWraps to your ring, we recommend attaching them with a laser weld. You may send your rings into to the address provided above. Ship your package as Registered Mail with insurance for the full value. We are not responsible for items lost or damaged while shipping. The cost will be $45 plus shipping.